Has your seller rating dropped sharply due to a negative review from a competitor? We’ll explain effective methods to remove a review on Avito. This article is up-to-date as of late 2024.
Avito used to be a platform for selling unwanted items, but now it’s a major marketplace. Manufacturers, entrepreneurs, and service providers build their businesses on this platform. However, a single harsh review can hurt your rankings and decrease sales. The pressing question for many is whether it’s possible to remove a review on Avito. We’ve gathered verified information to help you navigate this issue.
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Why Do People Leave Negative Reviews?
Here are three key reasons why you might receive poor feedback:
Product/Service Quality
Customers dislike receiving items in damaged packaging, missing components, or with an expiration date approaching. They are also unhappy when products arrive broken or services fail to meet expectations.
Communication
In a fast-paced world, some customers are dissatisfied with delayed responses. They expect instant communication, and if replies take too long, they may switch to competitors and leave a negative review.
If your response seems rude or not polite enough, that too can lower your rating. Always show care and understanding when communicating. ❤️🩹
Another issue is misleading information in your listing. If you post one price and later give a higher one, say goodbye to a good rating and hello to trouble. 👋
The same goes for delivery: if you mention it’s available but then say it isn’t, it’s another negative mark for you.
Competitors’ Actions
Customer feedback highlights areas for improvement, but reviews from competitors are purely harmful. These false reviews damage your reputation and don’t reflect reality. The goal of business rivals is to lower your rating and secure top positions in relevant searches.
But the question remains: Can you remove these reviews from Avito? The answer is yes. These false reviews are misleading and violate platform policies.
Oh, those competitor tactics…
How to Remove a Negative Review on Avito
Account owners can’t just hide any negative review they don’t like. But don’t worry! There are ways to address and remove negative feedback through either the reviewer or the platform’s administration. Details below.
Reach Out to the Reviewer
Wondering how to delete a review on Avito from a buyer? The first thought is to ask the user to delete or reconsider their feedback. If you’re selling in categories like “Products,” “Cars,” “Short-term Property Rentals,” “Job Listings,” or “Services,” you can directly request the author to remove their review.
To do this, click the three dots to the right of the review. Select “Discuss the situation in chat” and then “Ask to hide the rating.” This option works if the review is less than a month old.
In the chat, figure out why the buyer is upset and offer a solution. You can replace the product, promise a discount for future purchases, or provide an additional service. In return, they might delete or update their review. Show the customer that you care and respect their concerns.
Appeal the Review
If the author refuses to cooperate or you can’t contact them, but the review violates Avito’s rules, you can challenge it. In this case, the decision will be up to the platform’s moderators.
Here’s how to do it:
- Go to the reviews section of your profile.
- Find the review in question. Click the three dots to the right of it and choose “Appeal the review.”
Important: The review must have been posted no more than 45 days ago, so keep an eye on your profile regularly!
Why Avito May Remove a Negative Review
Avito removes reviews that violate its guidelines. So, what does Avito consider a violation?
Offensive Language
A customer insults you by:
- Using profanity or abusive language;
- Criticizing your appearance;
- Making threats or wishing you harm.
Avito’s moderators will immediately remove such reviews once you submit them for evaluation with a removal request.
False Information
A customer wrote a negative review claiming they bought see-through t-shirts that ripped at the seams, attached photos, and lowered your rating. However, you don’t even sell such items! You sent them a completely different product. Avito will delete this review if you provide evidence proving it’s false. You’ll need documents, chat logs, screenshots, and a clear explanation of the situation.
How to Appeal a Review on Avito
If the situation described above sounds familiar, you can resolve it through customer support. Here’s a step-by-step guide on how to appeal a review for removal on Avito:
- Contact customer support by opening the help section at the bottom of the page.
- Choose the topic “Safety and Violations.”
- Select “Report a Violation.”
- In the pop-up window, enter the relevant information, attach files, and describe the situation as thoroughly and truthfully as possible.
What If the Review Can’t Be Removed?
If Avito rejects your request or the buyer refuses to delete the review, don’t lose hope. There are still a couple of ways to maintain your rating or, at the very least, your reputation.
Respond to Negative Feedback Smartly
If the methods to remove the review didn’t work, respond to it. Ignoring negative feedback is the final nail in the coffin of trust toward your business.
Although negative reviews hurt your account’s rating, a thoughtful and respectful response can help other buyers see your perspective. Be composed, acknowledge any mistakes (if there are any), and promise not to repeat them. If the issue stems from a misunderstanding, clarify it politely and in detail. When a company provides a well-reasoned and calm response to an angry or unreasonable comment, it’s often the reviewer who looks foolish.
For example, Alexey was upset about the length of a massage (he expected an hour but got only 30 minutes) and left a bad review. It turned out that he confused the promotion “One Hour of Massage for Half Price” from the previous year. Politely explain the situation.
Encourage Positive Reviews
When packing a product or communicating with a customer, ask them to leave a review if they enjoyed the product or service. Offer them a discount on their next order as an incentive. This increases the likelihood they’ll agree.
Since people are more inclined to leave negative reviews than positive ones, it’s worth reminding them to share their good experiences.
Respond to Positive Feedback
It’s essential not only to address negative reviews but also to engage with customers who leave positive ones. This shows appreciation, and they are more likely to return. Additionally, other users will notice your activity.
Showing that you value your customers and are open to communication is key.
Buying Reviews on Avito
Another effective way to sweeten up your account is to purchase reviews. This will push the negativity down. 🍯
Of course, this method requires investment. However, you’ll know exactly what will be written (since review texts are pre-approved), and the results will be predictable (you’ll know how many reviews will be posted and how your rating will change). Plus, you can highlight the products and services you consider priorities through these reviews.
How to Boost Your Rating on Avito
Even if you work hard to improve your reputation and remove negative reviews, it’s impossible to completely protect your rating. Competitors and unhappy customers will always find ways to undermine it.
If you’re facing negative reviews on Avito, don’t panic. Instead, take control of the situation and try to understand the source of the customer’s dissatisfaction.
At Pobeda Digital, we can help you with this issue. We’ll create a quarterly plan of action, remove bad reviews from Avito, respond promptly to feedback, push down negativity, and boost your rating. A high rating is not just about quality service and satisfied customers. We’ll ensure your business maintains a strong online look!
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